Delivery Arrangements

• Orders are delivered within Australia by couriers Australian Air Express, Couriers WorldWide Express or Fastway Couriers, or Australia Post.
• Orders are shipped internationally by Australian Air Express, Couriers WorldWide  Express or Australia International Post.
• Couriers do not deliver to Post Office Boxes.  Parcels to Post Office Boxes or areas beyond the Courier delivery areas will be sent Australia Post.
• All parcels will have to be signed for at the time of delivery.
• Unless otherwise arranged deliveries to an unattended address will be left a note indicating pickup details. You can pre-arrange an authority for ‘no signature required’ to allow parcels to be left without a signature.  Eternal Youth will not take responsibility for parcels sent this way.

Delivery Charges

• Orders over $100 inc. GST are freight free, provided the order weighs less than 5 kg. Orders weighing more than 5 kg may attract a freight charge.
• Eternal Youth Australian Delivery Charges are pre-calculated by the website.  Eternal Youth reserves the right to alter this fee if the website calculation deviates significantly from the real shipping price.
• International Delivery Charges are calculated based on the weight of the Parcel(s) and the delivery address postcode. Eternal Youth reserves the right to alter this fee if the website calculation deviates significantly from the real shipping price.
• The shipping weight of a parcel is the real weight of the product and its packaging. A 1kg Whey Protein powder product contains 1kg of whey protein, but including its container and its packaging for delivery may weigh 1.4kg.
• Customers are responsible for paying any freight charges incurred from a refused shipment and unclaimed goods.
• Depending on the delivery arrangements the cost for any re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

Delivery Times

• Eternal Youth will make every effort to deliver as soon as possible.  
• Customers are responsible to have someone at the delivery address to sign for and accept the delivery. If a delivery attempt has been made to an unoccupied address, then the customer must contact the courier company to make further arrangements.
• Delivery times are on business days, Monday to Friday excluding Public Holidays.
• Delivery times exclude Merchant’s order processing time. The delivery time estimates do not include Merchant’s handling time (e.g. to authorize an order and process it through the warehouse).
• Normally Merchant’s handling and processing time is within 2 working days.  However, where product is not readily available the Merchant’s handling and processing time may be longer.
• In rural and regional areas of Australia, delivery to final destinations may take longer.  If in doubt please check with your local Post Office.